Scribbles Software Community Survey about Educational Records Access Reveals Disparities Based on Age, Income & Type of Community

Survey findings provides insight about families’ expectations for communicating with and accessing information from their schools

Scribbles Software, a leading provider of K-12 records and enrollment software, today released findings of a national parent survey exploring families’ needs and expectations when it comes to communicating with – and accessing information from – their schools and school districts.

The survey was conducted in partnership with the Center for Generational Kinetics. It focused on communication and accessibility for families related to exchanging information with schools/districts, making payments with schools/districts, and more. The goal was to explore families’ behaviors and trends, as well as identify their expectations and what challenges exist. The report also provides recommendations of actions school districts can take to meet these expectations.

“This survey data helps us better understand what families expect from their schools from an access and communications standpoint,” said Missi Rossi, director of marketing for Scribbles Software. “Interestingly, we found there are significant differences and disparities across regions, income levels, and even types of communities (urban vs. suburban, vs. rural). This data allows us to provide targeted, region-specific insight and recommendations to help school districts better meet the needs of their communities.”

The report, “Mismatched expectations: How students, families, and alumni expect to interact with education systems,” can be downloaded at

The report includes findings such as:

  • Families with lower incomes rely more on mobile technology and have less access to tools that support paper-based systems (printers, scanners, etc.)
  • Having paper-based processes can have a negative impact on families’ perceptions of education institutions
  • Community expectations for records access differ based on the type of community and region.

To view an on-demand webinar about the findings, visit:

The American Consortium for Equity in Education, publisher of the "Equity & Access" journal, celebrates and connects the educators, associations, community partners and industry leaders who are working to solve problems and create a more equitable environment for historically underserved pre K-12 students throughout the United States.

Current issue of Equity & Access:

Equity & Access - Issue 28

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